Privacy Policy
Effective date: October 7, 2026
Your Book of Lives respects your privacy and is committed to handling personal information with care.
This Privacy Policy explains how personal information may be collected, used, and shared when you visit our website, book a session, join our mailing list, submit a contact form, or purchase services, digital products, or merchandise.
Information we may collect
Depending on how you interact with Your Book of Lives, we may collect:
your name and email address
your phone number, when provided or needed for an order or booking
billing and shipping addresses
contact form messages and support inquiries
booking information and intake responses
newsletter signup information and communication preferences
order details, purchased items, payment status, and transaction records
basic technical information, such as browser, device, IP address, and website usage or analytics data
Payment card details are processed through third-party payment providers. Your Book of Lives does not directly store your full payment card details.
How we use your information
Personal information may be used to:
respond to inquiries and provide customer support
manage appointments, discovery calls, and requested services
process purchases and deliver digital downloads
arrange the production, shipping, and delivery of merchandise
send booking confirmations, order confirmations, download links, shipping updates, and other necessary communications
resolve payment, download, delivery, or product problems
send newsletters and updates when you have chosen to subscribe
maintain business, accounting, and administrative records
improve the website and understand how visitors use it
meet applicable legal obligations
Your personal information is not sold or rented.
Digital products
When you purchase a digital product, we use your contact and order information to process the purchase, provide access to the file, and help with download or order questions.
You do not need to share your completed workbook or personal reflections with Your Book of Lives. Information you enter into your downloaded workbook is not automatically sent to us.
Merchandise and Printful fulfillment
Some merchandise offered through Your Book of Lives is produced and fulfilled by Printful.
When you order merchandise fulfilled by Printful, the information needed to complete your order may be shared with Printful and the delivery providers involved. This may include your name, shipping address, order details, and contact information where needed for fulfillment or delivery.
This information is used to produce, package, ship, and support your order.
For more information about Printful’s handling of personal information, visit:
https://www.printful.com/policies/privacy
Please contact Your Book of Lives with questions about your purchase or how your order information is handled.
Email communications
If you subscribe to The Quiet Letter or another Your Book of Lives mailing list, you may receive reflections, news, resources, or other updates.
You can unsubscribe at any time using the unsubscribe link included in those emails.
Making a purchase does not automatically subscribe you to marketing emails.
Necessary communications, such as booking confirmations, order receipts, download links, shipping updates, or responses to support requests, may still be sent whether or not you subscribe to our mailing list.
Third-party services
We use third-party providers to operate parts of our website and business. These may include:
Squarespace for website hosting, forms, online store functionality, and digital product delivery
Acuity Scheduling for appointments and booking information
Squarespace Payments, Stripe, or other payment providers for secure payment processing
Printful for merchandise production and fulfillment
shipping and delivery providers
email and newsletter services
website analytics services
We share information with these providers as needed to operate the relevant service. Their handling of personal information is also governed by their privacy policies and applicable obligations.
Processing outside Canada
Some service providers may store or process personal information outside British Columbia or Canada.
Where information is processed in another country, it may be subject to that country’s laws, including lawful access by public authorities.
Cookies and analytics
Our website may use cookies and similar technologies to support website functionality, shopping carts, checkout, preferences, and website analytics.
You may be able to control optional cookies through the website’s cookie settings, where available, or through your browser settings.
Disabling certain cookies may affect how parts of the website work.
Retention of information
Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including providing services, fulfilling orders, resolving questions, maintaining business records, and meeting legal or accounting obligations.
Retention periods may vary depending on the information and the reason it is held.
Your choices and rights
You may contact Your Book of Lives to:
ask about the personal information we hold about you
request access to your personal information
request correction of inaccurate information
request deletion where appropriate
withdraw consent for optional communications or uses
raise a concern about how your information is handled
We may need to verify your identity before responding to a request.
Some information may need to be retained for legal, accounting, or administrative purposes. Requests will be handled in accordance with applicable privacy laws.
Security
We take reasonable measures to protect personal information from unauthorized access, use, or disclosure.
However, no website, email system, storage service, or online transmission method can be guaranteed to be completely secure.
Changes to this policy
This Privacy Policy may be updated to reflect changes in our website, services, products, providers, or legal requirements.
The current version will be posted on this page with its effective date.
Contact
For privacy questions, requests, or concerns, please contact:
Your Book of Lives
Attention: Isis Soster, Privacy Contact
Squamish, BC, Canada
Email: isis@yourbookoflives.com